Delivery & Returns Policy
Review freight quotes, delivery estimates, receiving requirements, and order-specific return, cancellation, and refund terms for pallet and truckload orders.
Shipping Availability and Freight Quotes
Pallet and truckload opportunities are listed for buyers across the United States. Shipping or pickup availability depends on the specific lot, origin, destination, carrier, and receiving requirements. Request a written, destination-specific freight quote and confirm which accessorial services or charges apply before purchase.
Delivery Estimates and Receiving Requirements
Dispatch and transit estimates depend on inventory readiness, routing, carrier availability, distance, and delivery requirements; estimates are not guaranteed arrival dates. Confirm the delivery address, receiving hours, contact number, and any dock, forklift, liftgate, appointment, or special handling requirements.
Inspecting and Reporting a Shipment Issue
Check visible pallet count and condition before signing the delivery receipt. Note visible damage or count discrepancies, take photographs, keep shipping paperwork, and contact the seller promptly. Next steps are subject to the applicable carrier and written order terms.
Returns, Cancellations, and Refunds
Return, cancellation, refund, and return-shipping terms can differ by listing. This page does not state one universal return window, refund amount, or cancellation period. Review the listing and written order terms before paying. Contact the seller before sending merchandise back; this page is not return authorization.
Contact About an Order
When asking about an order, include the order or inquiry details, product or lot, destination ZIP code, a description of the question or issue, and relevant photos or delivery documents.